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Privacy Policy

Last updated: 21 September 2025

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Made by Meg Bakery (“we”, “our”, “us”) is committed to protecting and respecting your privacy in line with the UK GDPR and related data protection laws.

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1. Who we are

Made by Meg Bakery is a sole trader business based in London, UK. When you place an order with us, we act as the data controller of your personal information. Our website is hosted and managed through Wix.com Ltd. (“Wix”), who act as our data processor.

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2. Information we collect

When you use our website or place an order, Wix collects and stores the following information on our behalf:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely by Wix Payments / Stripe / PayPal, depending on your choice)

  • Order details (items purchased, preferences)

We do not store payment card information ourselves.

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3. How we use your information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Arrange delivery or collection

  • Keep financial records for legal and tax purposes

  • Send marketing emails only if you have opted in

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4. Legal basis for processing

We process your data on the following legal bases:

  • Performance of a contract – to fulfil your order and deliver products

  • Legal obligation – to keep financial records for HMRC and other regulators

  • Consent – if you sign up to receive marketing updates

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5. Who we share your information with

We may share your data with:

  • Wix.com Ltd. – website host and service provider

  • Payment processors (Wix Payments, Stripe, PayPal) – to process your payments

  • Delivery providers (if applicable) – to deliver your order

We do not sell your data to any third parties.

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6. How your data is stored and secured

All customer information is securely stored on Wix’s servers. Wix complies with industry security standards, including encryption and access controls. More information about Wix’s security measures can be found here: https://www.wix.com/about/privacy.

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7. International transfers

Wix is a global company. Customer information may be stored on servers located outside the UK/EEA (e.g. in the United States or Israel). Wix ensures that international transfers comply with applicable data protection laws, using safeguards such as adequacy decisions and standard contractual clauses.

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8. Data retention

We keep your personal data for as long as necessary to fulfil your order and meet legal obligations (such as tax record keeping for up to 6 years). After that, data may be securely deleted or anonymised.

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9. Your rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where legally possible)

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at: madebymegbakery@gmail.com.

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10. Cookies & tracking

Our website is built on Wix, which uses cookies and similar technologies to operate the site, analyse traffic, and provide functionality. When you visit our website, you may be asked to consent to the use of cookies. You can manage your preferences via your browser settings.

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11. Children’s privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children.

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12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

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